Suite Stays Atlanta - Guest Rental Agreement

This Rental Agreement governs the reservation and use of the booked property. The reservation confirmation, property listing, and property-specific house rules are incorporated into this Agreement.

1. Agreement and parties

This Rental Agreement (Agreement) is between the person who makes the reservation (Guest) and Suite Stays Atlanta, acting as rental manager for the applicable property owner (Management). Each approved occupant and visitor is subject to this Agreement, and Guest is responsible for their conduct.

By signing, clicking acceptance, completing verification, paying, or occupying the Property, Guest acknowledges receipt of and agrees to this Agreement, the reservation confirmation, the listing, and the property-specific house rules. If terms conflict, the reservation confirmation controls pricing and cancellation terms; this Agreement controls conduct and use of the Property; and mandatory law controls in all cases.

2. Booking verification and accurate information

Guest must provide complete and accurate booking information and, when requested, complete identity, payment, fraud-prevention, or risk verification through Management or its authorized provider, including Truvi. Management may decline or cancel a booking that cannot be verified, subject to the applicable booking terms and law.

Guest authorizes Management and its service providers to use and share reservation and verification information as reasonably necessary to process the stay, protect the Property, administer deposits or damage protection, investigate incidents, and enforce this Agreement, subject to applicable privacy law and posted privacy notices.

3. Payment and cancellation

Guest must pay all charges shown in the reservation confirmation when due. The cancellation and refund policy displayed and accepted at booking is incorporated into this Agreement. Channel bookings remain subject to the applicable booking platform's payment and cancellation process where that process controls.

Guest remains responsible for authorized rent, taxes, fees, damage charges, and other amounts due under this Agreement. A chargeback does not cancel a valid payment obligation. Management may provide the reservation, acceptance record, communications, photographs, invoices, and other relevant evidence to the payment processor or booking platform when responding to a dispute.

4. Occupancy and permitted use

Use the Property only for temporary lodging and only for the approved dates and occupants.

No parties, events, commercial activity, unlawful conduct, nuisance, or disruptive gathering is permitted without Management's prior written approval.

Do not exceed the occupancy limit or allow an unregistered person to stay overnight. An approved additional guest may be charged $25 per person, per night, unless a different amount is disclosed in the reservation.

Guest must supervise minors and visitors and must comply with parking, noise, community, association, and property rules.

Guest may not assign, sublet, transfer, or resell the reservation or provide access credentials to anyone who is not an approved occupant or service provider.

5. Arrival, departure, and extensions

Standard arrival and departure times are the times shown in the reservation. Early arrival, late departure, and extensions require prior written approval and remain subject to availability.

When approved, early arrival or late departure is charged at $20 per hour unless another amount is disclosed. There is a 15-minute grace period after the scheduled departure time; after that period, unauthorized occupancy may be charged $25 for each additional 15 minutes, plus actual costs or an additional night when reasonably incurred. Requests that cross the prior departure or next arrival window may require an additional night.

A stay extension is not effective until Management confirms it in writing and all required payment is completed. Availability and minimum-stay rules may prevent a one-night extension.

6. Care of the Property

Use appliances, fixtures, furnishings, amenities, and access systems carefully and only as instructed.

Keep the Property reasonably clean, ventilated, and secure. Do not block drains or sanitary systems, and report leaks, hazards, pests, failures, or damage promptly.

Do not move, disconnect, disable, cover, or tamper with security, safety, monitoring, network, or smart-home devices.

Do not alter the Property, attach items to walls, duplicate keys, or change locks or access settings.

Follow the property-specific instructions for trash, parking, septic systems, landscaping, fireplaces, grills, pools, hot tubs, and other amenities. Property-specific instructions apply only when relevant to the booked Property.

7. Smoking, vaping, and fire safety

Smoking and vaping are prohibited inside the Property and in any additional area identified by the listing, signage, or house rules. Guest must comply with all posted fire-safety rules. A fireplace may be used only when the listing and written instructions expressly permit it.

Evidence of prohibited smoking or vaping may result in a $400 additional cleaning and odor-remediation charge, plus documented excess costs or damage. Guest may not disable smoke alarms, carbon-monoxide alarms, sprinklers, or other life-safety equipment.

8. Animals

Pets require Management's written approval before arrival. Unless a different rate is disclosed at booking, the approved pet fee is $25 per pet per night for stays of 1-6 nights, $15 per pet per night for stays of 7-28 nights, and $10 per pet per night for stays of 29 nights or longer. A pet fee is an occupancy fee and does not cover damage or excess cleaning.

Service animals and other assistance animals will be handled as required by applicable law. Management will not apply a pet fee where prohibited by law, but Guest remains responsible for damage caused by an animal to the same extent as other damage. Guest must disclose any animal when reasonably necessary for lawful accommodation, safety, or property coordination.

9. Cleaning and long stays

Guest must leave the Property in reasonably tidy condition and complete the checkout tasks provided for the Property. Excess cleaning, unauthorized trash removal, biohazard remediation, smoke or odor remediation, or restoration beyond ordinary turnover may be charged at the reasonable documented cost.

For stays longer than 40 nights, a mid-stay cleaning may be required for linen and toiletry replenishment. For stays longer than 60 nights, a deep-cleaning charge may replace or supplement the standard checkout cleaning as disclosed. Management will coordinate access and advise Guest of any additional amount before the service when practicable.

10. Damage, missing items, and incident reporting

Guest is responsible for loss, theft, damage, excess cleaning, fines, and other documented costs caused by Guest, occupants, visitors, or animals, except ordinary wear and tear. This responsibility is not limited by a deposit, damage waiver, protection plan, or third-party reimbursement.

Guest must promptly report damage, hazards, or incidents and take reasonable steps to prevent additional harm. Management may inspect, document, repair, replace, or remediate affected property. Charges will be based on reasonably available evidence, including photographs, communications, invoices, repair estimates, replacement cost, condition, age, and appropriate depreciation.

Where Truvi administers verification, deposit management, damage protection, or adjudication, its separate terms and process also apply. Nothing in this Host Agreement expands Truvi's obligations or makes Truvi responsible for Suite Stays policies.

11. Security and smart-home disclosures

Properties may use disclosed exterior cameras or video doorbells at exterior entrances, driveways, parking areas, yards, or other disclosed outdoor locations. Properties may also use interior devices that measure conditions such as noise level, temperature, humidity, water leakage, smoke, or occupancy signals. Management does not place cameras in interior living or sleeping areas.

Noise-monitoring devices are intended to measure sound levels or duration, not the content of conversations. Smart speakers may be present for guest convenience and can be muted. Device availability varies by Property. Guest must review the listing disclosures and may contact Management with questions before arrival.

12. Amenities, internet, and utilities

Amenities are available only when listed for the Property and are used at Guest's risk, subject to posted rules and ordinary care. Children and other persons requiring supervision must not use pools, hot tubs, fireplaces, grills, balconies, or similar features without appropriate supervision.

Internet and utilities are provided as conveniences and may be affected by providers, weather, maintenance, demand, or circumstances outside Management's control. Management does not guarantee a particular speed, uninterrupted service, or compatibility with Guest's devices. Guest must notify Management promptly and allow a reasonable opportunity to investigate and restore service.

13. Maintenance and access

Management and authorized service providers may enter the Property at reasonable times and with reasonable notice to inspect, maintain, repair, protect, or show the Property, or without advance notice when an emergency, safety concern, suspected material violation, or risk of damage reasonably requires prompt access.

Management will use reasonable efforts to limit disruption. Routine landscaping, pest control, pool service, trash service, or other scheduled exterior work may occur during the stay.

14. Personal property, vehicles, and lost items

Guest is responsible for personal property and vehicles brought to or left at the Property. To the extent permitted by law, Management and the owner are not responsible for loss, theft, vandalism, weather, delivery failure, or damage that they did not cause through legally actionable conduct.

Do not direct mail or packages to the Property unless Management approves the arrangement in writing. Found items may be moved to Management's office. Guest is responsible for retrieval, contractor time, handling, and shipping costs, which may be collected before shipment. Unclaimed items may be disposed of after reasonable notice, subject to applicable law.

15. Rule violations and end of occupancy

A material violation of this Agreement, unlawful conduct, an unauthorized party, dangerous behavior, substantial disturbance, fraud, or conduct that threatens persons or property may result in cancellation of the stay, denial of access, or a requirement to leave, subject to applicable law and any controlling booking-platform process.

Amounts already paid and additional charges will be handled under the accepted cancellation policy, this Agreement, the applicable platform rules, and law. This section does not authorize a self-help remedy where prohibited.

16. Events beyond reasonable control

Management is not responsible for delay or failure caused by weather, natural disaster, utility or internet outage, government action, construction, pest activity, labor or supply interruption, or another event beyond reasonable control, except to the extent required by law. Management will use reasonable efforts to communicate and address conditions within its control. Travel insurance is recommended.

17. Liability and indemnity

To the fullest extent permitted by law, Guest accepts the ordinary risks of using the Property and its amenities and is responsible for claims, losses, or costs arising from Guest's or an occupant's breach, negligence, unlawful conduct, or misuse of the Property. Guest agrees to indemnify and defend the owner and Management from third-party claims arising from that conduct, except to the extent caused by the indemnitee's own negligence, willful misconduct, or other liability that cannot lawfully be limited.

Nothing in this Agreement waives a right or remedy that cannot legally be waived, limits liability for conduct that cannot legally be limited, or requires Guest to indemnify a party beyond what applicable law permits.

18. Notices and electronic records

Notices may be sent through the booking platform, guest portal, text message, or email using the contact information in the reservation. Electronic signatures, click-through acceptance, verification records, and electronic copies may be used as evidence of acceptance to the extent permitted by law.

19. Governing law and disputes

Georgia law governs this Agreement without regard to conflict-of-law rules, except where another law must apply. Unless the parties agree otherwise or a controlling platform process applies, any court proceeding must be brought in a court with jurisdiction in the Georgia county where the Property is located. Each party retains any nonwaivable right or remedy.

20. General terms

This Agreement, the reservation confirmation, the listing, and incorporated house rules form the agreement concerning the stay. A written amendment accepted by Guest may supplement them. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective. A delay in enforcement is not a waiver. Headings are for convenience only.