Make Yourself at Home
We've prepared every home with care. A few simple guidelines help us keep them that way for you and every guest after.
Before You Settle In
A few things to make your stay seamless
Our goal is to make every guest feel welcome and every stay feel effortless. To help us keep things safe and comfortable for everyone, we ask all guests to follow the house rules below.
Occupancy limits enforced
For everyone's safety, we strictly stick to the guest count on your reservation.
Fireplaces are decorative
Any fireplaces in the home look the part but aren't operational. Please don't light them.
Respect earns the stay
Serious or repeated rule violations may result in the stay ending early without a refund.
House Rules
Everything you need to know, at a glance
01
Check-In & Check-Out
Early Check-In & Late Check-Out
Based on availability — please ask. To check in before 10am or out after 4pm, the extra night must be booked.
Each hour off standard$20
After 15-min grace at checkout$25 / 15 min
Late Checkout — Cleaner Trip Fee
Checkout is 10am unless approved in advance. If the cleaning team can't access the home or is turned away:
Cleaner trip fee$50
Extending Your Stay
Let us know well before 10am so we can update housekeeping and the calendar. One-night extensions require approval; standard 2-night minimum applies.
02
In the Home
Non-Smoking
No smoking or vaping — indoors or outdoors. Evidence of either triggers a deep sanitation charge.
Housekeeping fee$400
Pets & Animals
Tell us before check-in. Per pet, per night, collected via Airbnb Resolution Center.
1–6 nights$25
7–28 nights$15
29+ nights$10
Emotional Support Animals
Under Georgia law, ESAs are not service animals for short-term rentals. They're treated as pets and fees apply. Trained service animals are exempt.
Extra Guests & Parties
Parties are prohibited. Exterior CCTV and sound sensors are active. Any visitor beyond your reservation count is considered an extra guest.
Per extra guest, per night$25
Smart Home & Monitoring
Exterior cameras and video doorbells monitor outside the home. Inside, we monitor only temperature, humidity, and decibel levels — never audio or video. Tampering is prohibited.
Internet
The "unlimited" plan includes 1.2 TB/month (~40 GB/day). Heavy use may slow speeds. No refunds for outages or slow speeds.
Pools, Hot Tubs, Fireplaces & Grills
Not every property has these. Where present, follow posted safety rules. Non-compliance can lead to fees, damage charges, or restricted access.
03
Damages, Cleaning & Charges
Damages & Incidentals
You're responsible for any damage to the rental from you or your party during your stay.
Damage Claim Process
Beyond normal wear and tear, we may charge directly, apply any deposit or waiver, or file via Truvi or the booking platform. Documented claims are not subject to dispute.
Extended Stay Cleaning
Your booking cleaning fee only covers the initial checkout clean. Mid-stay cleans, deep cleans, and restocking are billed separately.
40–60 nightsMid-stay clean required
60+ nightsDeep clean replaces checkout
Rates & Nightly Minimums
Pricing and availability fluctuate continuously based on our revenue management software's algorithm.
04
Around the Property
Parking
We're not responsible for anything that happens to vehicles while parked at the property.
Trash
Bag all trash and place in the bin on the side of the home. Roll the bin to the road Thursday nights for Friday pickup. Missed pickups incur a haul-away fee.
Maintenance & Landscaping
Property uses a septic tank — please only flush toilet paper. Independent contractors handle upkeep; we'll give notice before any work during your stay.
Mail
Please don't have mail shipped here — USPS doesn't deliver to the mailbox. Exceptions are case-by-case; shipping costs are passed on to the guest.
Lost Items
We're not liable for items left behind. Found items return to our office — we'll arrange retrieval or ship with tracking at your cost.
05
Safety & Liability
Emergencies
Contact us any time you need help. For emergency dispatchers, dial 911.
System Failures
HVAC, plumbing, electrical, septic, and appliance failures are not refundable. We will repair or replace promptly; you agree to reasonable access for service providers.
Weather & Unforeseen Events
No refunds for weather, natural disasters, pests, construction, or other events beyond our control. Travel and rental insurance strongly recommended.
Personal Property & Injury
Owner doesn't insure guest belongings or vehicles against theft, weather, or other loss. Carry your own coverage. Guests agree to indemnify and hold harmless the owner and management.
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